POLICIES
Everything you need to know about how we deliver your luxury lace and our hassle-free returns process. Last updated: January 2025
FREE
Abuja delivery
over ₦50k
Same Day
Abuja delivery
order before 2PM
7 Days
Return window
unused fabric
We deliver across all 36 states and the FCT. Below are our current delivery zones, timelines, and rates. All timelines are in business days and are counted from payment confirmation, not order placement.
Abuja (FCT)
SAME DAYFederal Capital Territory
FREE
over ₦50,000
| Order Value | Delivery Fee | Timeline | Cut-off Time |
|---|---|---|---|
| Above ₦50,000 | FREE | Same day | Order by 2:00 PM |
| Below ₦50,000 | ₦2,000 | Same day | Order by 2:00 PM |
| Any amount | ₦2,000 | Next day | After 2:00 PM |
Lagos & Port Harcourt
2–3 DAYSLagos State · Rivers State
₦3,500
standard rate
| Destination | Delivery Fee | Timeline | Notes |
|---|---|---|---|
| Lagos Island / Mainland | ₦3,500 | 2–3 business days | Door-to-door |
| Lagos Outskirts | ₦4,500 | 2–3 business days | e.g. Lekki Phase 2+, Ibeju |
| Port Harcourt City | ₦4,000 | 2–3 business days | Door-to-door |
| Port Harcourt Outskirts | ₦5,000 | 3–4 business days | e.g. Eleme, Oyigbo |
Other Nigerian States
3–5 DAYSAll remaining 34 states
₦5,000
from ₦4,500
| Region | States | Fee | Timeline |
|---|---|---|---|
| South-West | Ogun, Oyo, Osun, Ondo, Ekiti | ₦4,500 | 3–4 days |
| South-East | Anambra, Imo, Enugu, Abia, Ebonyi | ₦5,000 | 3–4 days |
| South-South | Delta, Edo, Cross River, Bayelsa, Akwa Ibom | ₦5,000 | 3–5 days |
| North-Central | Plateau, Benue, Kogi, Kwara, Niger, Nasarawa | ₦5,500 | 3–5 days |
| North-West | Kano, Kaduna, Katsina, Sokoto, Kebbi, Zamfara, Jigawa | ₦6,000 | 4–5 days |
| North-East | Bauchi, Gombe, Borno, Yobe, Adamawa, Taraba | ₦7,000 | 4–5 days |
Every order is wrapped in acid-free tissue paper, sealed in a Roseberry branded bag, and placed in a sturdy outer box. Your fabric arrives looking like a premium gift — because it is.
Once your order is dispatched, we'll send you a WhatsApp notification with your rider's contact details. You can also message us anytime with your order reference for a live status update.
Delivery timelines are business day estimates and do not include public holidays. During peak periods (festive seasons, Valentine's Day), allow an extra 1–2 days buffer.
Our dispatch team processes orders Monday to Saturday. Orders placed on Sunday are processed first thing Monday morning.
Roseberry is not responsible for delivery delays caused by incorrect address details. Please double-check your address before confirming your order.
We want you to be completely satisfied with your purchase. If for any reason you need to return a fabric, please read the following eligibility criteria carefully before initiating a return.
Unused, uncut fabric in original condition
Returned within 7 days of delivery date
Fabric not washed, ironed, or dry-cleaned
Original packaging retained and included
Return approved by Roseberry team in advance
Fabric defect or wrong item delivered
Fabric that has been cut or measured
Washed, dry-cleaned, or treated fabric
Returns requested after 7 days of delivery
Fabric with visible wear, stains, or damage
Returns not pre-approved by our team
Sale or discounted items (final sale)
3–5
Business days
after we receive fabric
100%
Full refund
for eligible returns
Same
Payment method
card or bank transfer
Refunds are issued to the original payment method. Card refunds return to your card within 3–5 business days. Bank transfer refunds are made directly to your account. You will be notified via WhatsApp once your refund has been processed.
We allow exchanges for a different colour variant of the same fabric, or for a different fabric of equal or higher value. Exchanges are subject to stock availability at the time of the request.
Exchange for a different colour of the same fabric — no extra charge
Exchange for a higher-value fabric — pay the price difference
Exchange for a lower-value fabric — store credit issued for the difference
Customer bears the cost of returning the original fabric to us
Our return process is straightforward and customer-friendly. Follow these steps to initiate your return and receive your refund or exchange quickly.
Message us on WhatsApp at +234 800 000 0000 within 7 days of receiving your order. Include your order reference number (e.g. #RLL-2025-00847) and photos of the fabric clearly showing the issue or your reason for return.
Start Return on WhatsApp →Our team will review your request within 24 hours and confirm whether your return is approved. We'll send you a return authorisation code and detailed instructions on how to send the fabric back to us. Do not send anything before receiving this confirmation.
Package the fabric securely in its original wrapping and send it to our store at Shop STC 460, Anointed Line, Utako Market, Abuja. Include your return authorisation code and order reference inside the package. The cost of return shipping is borne by the customer unless the return is due to our error.
Once we receive and inspect the returned fabric, we will process your refund within 3–5 business days or dispatch your exchange item within 1–2 business days. You will be notified via WhatsApp at each stage of the process.
💡 Pro Tip — Inspect Before You Cut
We strongly recommend thoroughly inspecting your fabric immediately upon delivery — check the length, colour, weave pattern, and overall quality — before giving it to your tailor to cut. Once fabric is cut, it is no longer eligible for return. Contact us on WhatsApp within 24 hours if you notice any issues.
NEED MORE HELP?
Our team is available Monday–Saturday, 9AM–7PM to assist you personally.